Shipping & Returns
Shipping is calculated based on average product weight, size and distance. Unfortunately it is hard to estimate exact shipping costs due to shipping being calculated based on weight and decided by the postal service. However, these are average pricing based on the most common order for singular items.
$6 and up
$10 and up
$20 and up
Pickup- If you select pickup, you must be able to come to get your item. Due to high volume of pickups I can not guarantee being able to meet you. Only select pickup if you are 100% able to come to get your products. We are located in the fan area of downtown richmond.
Local- You may select local delivery if you are unable to do a pickup. However, you must live in the 804 (RICHMOND) area to qualify.
Standard- Each order typically takes 10-14 days to complete due to high volume of orders. You can expect your order to be shipped roughly after that. Standard shipping is up to 5 days depending on where you live.
Express- Express shipping is 2 day shipping. Choosing this option does not minimize the 7 day time period to make your product.
Rush- your order will be completed in 4 days and you will have 2 day shipping.
Returns & Exchanges
Exchanges are available within the first 7 days if you did not order a custom product. Initial product must be returned and can be exchanged for equal value. Exchanges are accepted if the product was damage or misspelled. If you have an issue with your final product feel free to email me first to see what options are best.
RETURNS SHOULD BE SHIPPED TO THE SUNKISSED SHOP.